Refund policy
Return & Refund Policy
We want you to have a positive shopping experience with Swetaaz Living. If there is a problem with your order, please contact us as soon as possible so we can review the issue and help you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us with your order number and clear photos or videos showing the issue.
We will review the information and, where eligible, arrange a refund or replacement.
For ordinary products, please report the issue within 30 days of delivery, in accordance with the applicable supplier requirements.
Missing Items
If an item is missing from your order, please contact us with your order number and details of the missing item. We may request photos, videos, or other information to verify the issue before processing a refund or replacement.
Returns
Please contact us before sending any product back. Do not send a product to a return address unless we have provided return instructions.
Returns may be accepted only when they are eligible under the applicable supplier return policy. Return shipping costs may apply depending on the reason for the return.
Because our products are fulfilled through third-party suppliers, some returns may need to be sent to an international return facility.
Items Not Eligible for Refund
• Change of mind or buyer's remorse
• Products the customer simply does not like
• Incorrect size or variant selected by the customer
• Incorrect shipping address provided by the customer
• Issues caused by failure to follow product instructions
These situations may be reviewed individually where applicable.
Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation requests may be accepted before the order has been processed by the fulfillment warehouse. Once an order has been processed or shipped, cancellation may no longer be possible.
Refunds
Once your request has been reviewed and approved, the applicable refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider. Please allow additional time for your bank or card issuer to post the refund.
Delivery Issues
If your order is delayed, lost, or has another delivery issue, please contact us with your order number and tracking information.
We will review the shipment and work with our fulfillment partner where applicable.
Contact Us
For questions about returns, refunds, damaged products, or order issues, please contact:
Support@Swetaazliving.com
Swetaaz Living